You may be wondering, how exactly do we provide remote Mac, iPhone, and iPad support to our clients? And is it secure? 

We arrange an appointment for you at a specific day and time -- no waiting on hold or on line. At that time, we call you on the phone, and provide verbal instructions on how to download and run the special TeamViewer software. Then you’ll give us a code and password that pop up in the TeamViewer window, which allows to log onto your computer remotely, view your screen, and control your computer with our keyboard and mouse. 

During the entire time of the appointment, we’re also on the phone with you, as you watch us working on your computer - so you know exactly what we are working on, every step of the way.

At the end of the remote support call, you can simply quit the TeamViewer application, and then we no longer have access. 

The TeamViewer software is highly secure, as all data is fully encrypted - not even TeamViewer employees can gain access to a remote session. Click to read more about TeamViewer security on TeamViewer’s website.

Certain types of issues cannot be solved by remote access to your Mac; in those cases we can talk you through what to do on your iPhone, wifi router, printer, or other devices. 

We have years of experience helping clients by phone and remotely. If you’d like to find out whether we can solve your issue via remote Apple support, call us at (212) 353-3310 or email us at help@ivanexpert.com and we’ll be happy to talk about it with you.

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