This is the third installment of The Mac Moment, where we provide advice and insight for Windows-oriented IT support professionals to help you manage the Macs in your organization. This time, I want to give an overview of what Mac and Windows hardware have in common, and how you can actually deploy Windows software titles on your users' Macs. (published February 2009)

Read the rest of The Mac Moment: Windows on Mac: The Best of Both Worlds at eWeek

It goes without saying that every IT pro has a toolkit at the ready—the hardware, software and knowledge necessary to diagnose and resolve issues. It's no different on the Mac side of the fence....I want to share with you some essential tools and techniques which will make your job easier and which will help you better support the Mac users in your enterprise. (published January 2009)

Read the rest of The Mac Moment: Mac IT Support Toolkit at eWeek

This is the Mac Moment. Five years ago, Macs were still a fringe product for their fans. Today, Mac market share is 8 percent and shows no signs of slowing down....What does this mean for you, the IT professional? (published October 2008)

Read the rest of The Mac Moment: Apple Advice for IT Support Professionals at eWeek

These 5 technology tips will allow you to be more professional and more productive in your small business. (Published April 2011)

After looking at our list of clients and the work we had done over the past year, we came up with a few reasons why we decided to stop helping Windows users. (Published June 2011)